Our FAQ contains the questions most frequently asked by our visitors.
You can't find the answer to your question? Please contact our team.
E-tickets are sent out 24 hours after your payment is received.
If you have not received your tickets after this time, please contact your point of sale.
If you think your tickets have been lost, damaged or stolen, please contact your point of sale immediately with your reservation reference number to speed up the process.
Unfortunately, once you leave the room, you can't get back in, so make sure you take everything you need with you.
Lost & found! If you have lost an item while at La Madeleine, please fill out the following form: https://forms.gle/4aJEXGMVG4GsE8GFA
After filling out the form, if your item has been found, we will contact you.