You can buy your tickets online - redirected to the websites of our official ticketing partner Ticketlive -, or at the La Madeleine box office on the evening of the event if it's not sold out.

For each event, there is a limit to the number of tickets a person can purchase in order to ensure that as many people as possible have access to the ticket sales. Once you have chosen the number of tickets you wish to purchase, they are removed from the overall ticket inventory and placed in your shopping cart. The purchase in your cart is then saved for a limited time. If you delay in confirming your purchase, the selected tickets will return to the global ticket inventory and will be offered for sale to other customers again.

Electronic tickets are sent within 24 hours of receipt of payment. If you have not received your tickets after this time, please contact your point of sale.
At the organizer's request, tickets may not be sent out immediately, but only closer to the show date. However, you will always receive confirmation of your purchase by e-mail.

Unfortunately, once a reservation is made, we cannot exchange or cancel it unless the event is cancelled or rescheduled or the event information has changed significantly.

If you do not receive your confirmation email immediately after your purchase, allow 24 hours for it to arrive and check to see if it has been placed in your spam folder. If you still haven't received it after this time or if you have lost it, contact your point of sale directly.

Electronic tickets are sent 24 hours after receipt of payment. If you have not received your tickets after this time, please contact your point of sale.

If you think your tickets have been lost, damaged or stolen, please contact your point of sale immediately with your reservation reference number to speed up the process.

Once you've purchased your tickets, the only way to change your contact details is through your point of sale. So make sure you enter your details correctly when you reserve your tickets.

Thanks to our partnership with TicketSwap, you can buy and sell tickets securely, easily and fairly.

Go to www.ticketswap.be and search for the concert you want to see. Then see if there are any tickets on sale, select and follow the TicketSwap procedure to purchase them.

Once you've paid for your tickets, you'll receive them by e-mail.

Beware of scams on Facebook or other social networks and other ticket resellers than Ticketswap.

Thanks to our partnership with TicketSwap, you can buy and sell tickets securely, easily and fairly. Go to www.ticketswap.be and follow the procedure for reselling tickets.

Contact the ticketing service that made your reservation to get your tickets refunded. You will find the name of your ticketing service on your confirmation email.

There is no minimum age to attend an event at La Madeleine, unless otherwise indicated on the event page. However, it is strongly recommended that children under 16 be accompanied by an adult. Unaccompanied children under 12 will not be admitted to the venue. Each person, child or adult, must be in possession of a valid ticket.

Video recording on any medium and/or flash photography are prohibited during the show. This policy will be strictly enforced, and management reserves the right to refuse any electronic device it deems inappropriate. Photo and video cameras will not be accepted in the hall (this includes polaroids, digital cameras, etc.).
Taking photos and videos with a smartphone is permitted, unless the production decides not to allow it on-site (e.g. during comedy shows). Please respect their instructions and other spectators.

Unfortunately, once you leave the room, you can't get back in, so make sure you take everything you need with you.

There is a cloakroom at concerts and standing events. The cost is €2 per item (cash).

There is no cloakroom at seated concerts or events. You can take your jacket and small bag with you to your seat.

Yes, outside the building. Smoking is strictly prohibited inside the venue.

Yes, there is a bar. Depending on the concert or event, it is open before, during and a few moments after the concert/event. Payment is by card only.

There is no catering in the venue. You can only buy chips at the bar.

Lost items! If you've lost an item during your visit to La Madeleine, please fill in the following form: https: //forms.gle/4aJEXGMVG4GsE8GFA
Once you've filled in the form, if your item has been found, we'll get back to you.