Code of Conduct

We want our community to be open to everyone. That's why we're committed to offering all our visitors a warm, safe and hospitable environment, regardless of their gender, religious beliefs, disability or origin.

The following code of conduct outlines our expectations for spectator behavior, as well as the consequences of unacceptable behavior. We invite all spectators to help us provide a safe and positive experience for all!

  • Spectators will be respectful of their surroundings.
  • Spectators will not obstruct the view of other spectators.
  • At some concerts, the artist may request that audience members stand in front of their seats for the entire concert. On these occasions, standing patrons will continue to be respectful of their surroundings and avoid blocking the view of other patrons.
  • Spectators will not disrupt the event, the artist or the athlete in any way.
  • Spectators will refrain from using foul/aggressive language, fighting, obscene gestures, throwing objects and other behaviors that are detrimental to the experience of other spectators.
  • Spectators will obey the instructions and guidelines of the Madeleine staff.
  • Spectators will not climb on the seats or any other structure.
  • Spectators will not block the aisles.
  • Spectators will not occupy a seat or area for which they do not have a valid ticket and will present their ticket when asked.
  • There will be no smoking in our facilities.
  • Spectators who consume alcoholic beverages will do so responsibly.
  • Patrons are encouraged to report any inappropriate or aggressive behavior to security or La Madeleine staff.
  • Spectators will comply with the orders of the Madeleine staff regarding operating procedures.
  • The management team of La Madeleine may ask spectators who violate these rules to leave the building without being entitled to any refund.
  • Audio or video recording devices, professional cameras or cameras with removable lens
  • Laser pointers
  • Alcoholic beverages
  • Pets
  • Selfies stick 
  • Ipad/tablet
  • Perfume bottle
  • Illicit substances and objects
  • Any object that may cause harm to others 
  • Any object that may disturb the order and tranquility



For your safety and the safety of other patrons, please be advised that guests and their belongings will be inspected prior to admission. Please present your bags open for inspection. La Madeleine's management team reserves the right to confiscate any items brought into the theatre.

  • Official merchandising items are only available at La Madeleine retail locations. Please beware of unofficial vendors who offer inferior merchandise for which we are not responsible.

    You may not sell, offer for sale or distribute any item in or around La Madeleine, including, without limitation, merchandising, tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.

    During an event, it is forbidden to bring, display or distribute (whether free of charge or for a fee) sponsorship, promotional or marketing material, as well as flyers, posters or any other material that conveys a religious or political message.

    Private transactions (including tickets) are not allowed on the site or in the room.